Privacy
Beta draft, 15 November 2026. This page is being reviewed by our lawyers and will change before the service fully opens.
What we collect
- Your account: name, email address and Australian mobile number.
- Identity checks: where the law or the safety of a sale needs it (owners listing a property, buyers making an offer, auction bidders), the result of a check of your identity document. We keep the result and the name confirmed, not a copy of the document.
- What you add: listings, photos, contracts and reports you upload, messages, offers, inspection bookings, rental applications and, if you manage a tenancy here, the tenancy's records.
- Technical records: the pages requested, and a log of important actions such as document downloads and offers, so disputes can be resolved.
How we use it
- To run the service: showing listings, passing messages and offers between the people involved, and keeping the record of a sale or tenancy.
- To keep people safe: confirming who is listing, offering or bidding, and reviewing listings before they go live.
- To contact you about your own activity. We do not sell your details, and we do not send marketing messages.
Emails and text messages
We send emails and SMS text messages only for things you have started or that concern you directly: sign-in and verification codes, and alerts about your own listings, offers, inspections, auctions, tenancies and repairs. You agree to receive these when you create an account and give us your mobile number. We do not send promotional texts. Standard message rates from your carrier may apply. To stop all messages, close your account by writing to us at the address on the contact page.
Who sees your information
- The other people in a transaction see what they need: for example a seller sees a buyer's offer, and a landlord sees a tenant's application. Phone numbers are not shown to other users; contact is through the site's messages.
- Service providers who run parts of the site for us, such as hosting, email and SMS delivery, mapping and identity checking, under their own privacy obligations.
- Authorities, where the law requires it.
Money
We never hold deposit, rent or bond money, and we do not store bank card details.
Keeping and correcting your information
You can ask for a copy of your information, ask us to correct it, or ask us to close your account. Some records must be kept for a period where the law requires, such as an auction's bidders record.
Contact
Questions or complaints about privacy: ben@therealestateplatform.com.au.